What is your turnaround time and hours of operation for customer service inquiries?

You can reach us at the following support channels:

  • Customer service mailbox: support@mdbm.com
  • Customer service hotline: +1 917 985 8385

For inquiries, please expect a response from our customer care team within 1 business day. 

We are available to assist you from Monday to Friday, 9AM to 5PM PST.