I was issued a refund and haven’t gotten it yet. What’s happening?

If you haven’t received a refund yet, please check your bank account just one more time before contacting us. Refunds sometimes take some time to be officially processed and appear on your account. We also recommend you contact your bank or financial institution to verify if any refunds are waiting to be credited.

You should definitely contact us if your credit card issuer says they don’t see any refund to process. We definitely need to double-check this.