How do I start a return?

Need to return something? It’s okay. As long as your product is eligible for return, you can file for the return form yourself. We understand that these things happen. Here are the steps to get you through the returns process:

  1. Go to http://returns.mdbm.uk/
  2. Enter your Order Number (starts with #TF) and Email Address. Make sure you enter the order number with the "#" sign and the email address you used for your order.
  3. Fill out the questions we ask you there - we’ll mostly ask you what you wish to return, why you’re returning it and the sort.
  4. If you are returning multiple items in one order number, you only need to submit a request ONCE.
  5. Wait for your Return shipping instructions - we’ll send them via email. Please check your spam or junk folder if it's not in your inbox. It’s important to wait for our Return instructions, otherwise, we might not get the item you are returning.
  6. Once we receive your returned item, we’ll then process your refund. We’ll send you a notification once your refund has been processed

For more information about our returns and exchange policy, click here .

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